Support

WCS offer a full range of support services to all our customers:

• 24 x 7 support

• Regular system health checks

• Monthly call out reports & recommendations

• Help desk & call register for out of hours contacts

• Facilities management & spares

• Software  & hardware support

• Upgrades and enhancements

All customer calls are given a unique log number and recorded on our WCS App by the on-call engineer, details include:

• Date & time of call

• Call type

• Customer contact details

• Description of problem

• Who/what responsible

• Description of resolution (with date & time)

• Any attachments (Pictures etc..)

• Call duration

Data is then used to provide trending information and generate monthly customer reports

Engineer can perform key word searches for similar problems to speed up resolutions