Support
Service and Support
WCS offer a full range of support services to all our customers:
24 x 7 support
Regular system health checks
Monthly call out reports & recommendations
Help desk & call register for out of hours contacts
Facilities management & spares
Software & hardware support
Upgrades and enhancements
All customer calls are given a unique log number and recorded on our WCS App by the on-call engineer, details include:
Date & time of call
Call type
Customer contact details
Description of problem
Who/what responsible
Description of resolution (with date & time)
Any attachments (Pictures etc..)
Call duration
Data is then used to provide trending information and generate monthly customer reports
Engineer can perform key word searches for similar problems to speed up resolutions